1. Reception duties
• Greet patients upon arrival, sign them in, and obtain insurance information & any other necessary data.
• Outreach the patient, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.
• Answer multiple-line phones, emails, book/reschedule/cancel appointments, response to patients' questions and provide accurate information when requested.
• Inform patients' on-time on any changes of schedule.
• Advise patients of consultation fees, after hour's charges, Public Holiday charges & specialist services & charges.
• Liaise with doctors, nursing staff, and claims department.
• Translate/ Interpret for doctors and patients when needed.
• Process payment and issue/correct/modify/cancel invoices.
• Explain practice arrangements and requirements for new and existing patients; give new patients the "new patient package".
• Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.
• Maintain a supply of relevant stationery at operation need & keep reception areas clean and tidy.
2. Appointment:
• Use booking online, traditional booking in order to ensure effective use of doctor and patient time.
• Maintain working knowledge of the appointment system i.e. times of office & after office hours, duration of appointments, knowledge of computer system, doctors' working hours, procedures for booking routine and urgent appointments.
• All patient data needed is obtained prior to render the service.
• Patients are provided advance information pertinent to visit (i.e., co-pays due, bringing insurance cards, arriving early for registration/check-in, etc.)
3. Operation of telephone system
• Receive and make calls as required. Divert calls and take messages as appropriate, recording information for Doctors to action (home visits, phone calls etc).
• Ensure phones are accurately transferred to the direct department for further queries.
4. Information Security
• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
5. Patient Liaison
• Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.

Job Requirements:
- Holder of a diploma or equivalent degree.
- Customer relation/interaction background would be an advantage.
- At least three years' experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
- Background as a nurse will be plus.
Key Capabilities & Skills
- Vietnamese candidates.
- Excellent communication and interpersonal skills.
- Good problem solving skills and ability to handle conflicts.
- Ability to work well under pressure.
- Commitment to excel, striving to exceed standards and achieve best results.
- Fluency in English is a must.
- Caring and empathy.
- Positive attitude, able to be multi-tasked.
- Well-groomed, pleasant outlook is a plus.
Benefits:
- Attractive remuneration package
- Annual health check, memorable summer outing